Privacy Policy
Last updated: November 10, 2024
1. Data Controller
The entity responsible for processing the personal data collected on this website is OmicaHealth S.L., with registered office at Health Ave 123, 28001 Madrid, Spain, and contact email: [email protected]. Our Data Protection Officer (DPO) is available for any questions related to your data.
2. Personal Data We Collect
We collect information that you directly provide to us, such as name, email, phone number, and any health or clinical information you choose to share through our contact forms, patient portal, or during in-person and telehealth consultations. Additionally, we collect technical navigation data (IP addresses, browser type) via cookies.
3. Purpose of Processing
Your personal data is used for the following purposes: a) Management of medical appointments and clinical history. b) Responding to inquiries sent via the web. c) Sending communications related to your treatments or appointment reminders. d) Internal statistical purposes to improve the quality of our healthcare services. e) Sending our health newsletter (only with your explicit consent).
4. Legal Basis
The legal basis for processing your data is: 1) The consent of the interested party when filling out forms or accepting cookies. 2) The execution of a contract for the provision of medical services. 3) Compliance with legal obligations applicable to healthcare centers in Spain and the European Union.
5. Your Rights
You have the right to request access to your personal data, its rectification, deletion ("right to be forgotten"), limitation of processing, objection to processing, and data portability. You can exercise these rights by sending an email to [email protected] attaching a copy of an official document identifying you.
6. Cookie Policy
We use our own and third-party cookies for technical, analytical, and personalization purposes.
| Name | Type | Duration | Purpose |
|---|---|---|---|
| site_lang | Technical | 30 days | Remember language preference |
| cookie_consent | Technical | 1 year | Remember cookie acceptance status |
| _ga | Analytical | 2 years | Anonymous site usage statistics |
7. Transfers to Third Parties
Your medical data is protected under professional secrecy. It will only be shared with laboratories or other medical specialists when strictly necessary for your diagnosis and treatment, with prior authorization from you. We use IT service providers hosted within the European Economic Area (EEA).
8. Data Retention
Clinical data will be kept for a minimum of 5 years from the date of patient discharge, in compliance with Law 41/2002 regulating patient autonomy. Data for marketing will be kept until you revoke consent.